Santa Casa de Misericordia de Chavantes

UPA San Marino - Taubaté There is a lack of care. The delay is enormous even with 5 people to assist. They put patients at risk of even greater exposure. The OS website is not transparent as it does not have a detailed location for Sac or Ombudsman complaints. And from the OS's own responses here, we already see that the provider really doesn't care or is unaware of the meaning of total quality care.

At first it was fine but now... in unity Taubaté sp Wow, it could be dying that they don't call you, not to mention that they put in passwords and it got even worse, they call completely randomly instead of calling you in sequence. It takes a long time to see the nurses, I'm not saying all of them, but there are some cliques that only by God... Oh, this place, my husband and I came to take a covid test, we arrived at 5:20 pm and it's 7:24 pm and we're still waiting to take a test that takes a maximum of 15 minutes. To be ready, the shift change was at 7pm and they started calling 7:25pm so I asked, is that right? How does my assessment not match the truth? If there are professionals who aren't trained, it's not my fault, it's just that when the coordinator arrived and saw the situation, she appointed 3 people to assist in less than 30 minutes. More than 15 people were treated. Since the nurses were just talking and doing nothing when they arrived and started working, the service worked, I suggest that you start monitoring your professionals. Just like you, we also want your understanding and even because We don't go for a walk, it's also serious when we want to be treated with Respect. thanks.

I am a resident of the city of Taubaté, and I have used the public network for years, but I have never been sure to thank and praise public services, in fact I have always felt a lack of humanization and competence. Today I can express the pride of typing this letter, and being able to prove that it was not 1 service, not 2 services, but 3 times, I was always seen at different times, different shifts, other professionals every day with the same dedication, clarity and with unparalleled competence. Congratulations to the entire team! Example of Humanization and Competence

I went today to take the covid test, I spent almost 2 hours just to be able to pass the general clinic, then I was informed that the covid test would be done from 7:00 pm, I waited another 30 minutes when it arrived at 7:00 pm, there was no one to help The nurse who took over the shift arrived at 7:20 pm but didn't take anyone's test. I went to look for the nurse and saw 5 nurses talking as if they didn't even have a patient to care for. I went to the nursing reception and asked who was going to do the tests for me. They responded to the nurse who is there so I asked who to talk to since there was no one there, the nurse coordinator Alessandra went there after about 15 minutes and then when the service started it was almost 20 hours, they put 3 people to attend and it was quick but that was only after that people were already cursing and arguing, questioning the service Come tell me that it doesn't match the truth, but I was there, you, I didn't see what happened, you, it's not by chance that you know how many leaks there are in that unit, I'm not saying that all units are like that, I'm saying what I saw and went through the unit that I accepted the criticism and improved and what do you have to do and not respond to my evaluation by calling me a liar!!!! The unit I am referring to and from Taubate SP up to Santa Helena, check and inspect their units!!!